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How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a referral to the foodbank.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will make an online  referral to the foodbank by issuing an e-voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Contact the referral agency.

They will discuss your situation and make a referral to the foodbank where appropriate. You will need to let them know of any dietary requirements you may have and provide a phone number for us to contact you when making the delivery. It’s also helpful to know if there is anything that will help our delivery drivers find your property.

If you are in financial crisis and live in England or Wales, please call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

3. The foodbank will deliver a food parcel to your home on the next available delivery date for referrals made until July 2nd 2021.

Food deliveries are made on Monday, Wednesday and Friday each week between 12.00 – 17.00. Your food parcel will be taken to your front door by one of our volunteers and they will either ring your bell or phone you to let you know they are there.  Due to covid restrictions we are not able to enter your house or hand the food over to you directly. Please ensure that you allow the delivery driver to  observe social distancing whilst bringing the food to your front door.

If you are not in and we are unable to contact you, the food parcel will be returned to the foodbank and we will attempt another delivery on the next delivery day. If we fail a second time, you will need to get another referral if you still need a food parcel.

IMPORTANT! PLEASE NOTE that as from Monday 5th July 2021 Burngreave foodbank will no longer be delivering food parcels, but clients/referrers will need to come to the centres to collect their food.

Both centres will be open, as before, but these are our new days and times of opening;

Monday – CLOSED

Tuesday – Living Water’s, Darnall, 13.00 – 15.00

Wednesday – Rock Christian Centre, Burngreave, 13.00 – 15.00

Thursday – Living Water’s, Darnall 13.00 – 15.00

Friday – Rock Christian Centre, Burngreave 13.00 – 15.00

Saturday, Sunday & Bank Holidays – CLOSED

You will still need a referral before you can come to collect a food parcel.

(Referrers, please remember to give the client the voucher code, so that they can inform the food bank when they arrive at the centre.)

Please bring your own carrier bags or other means of carrying the food home. Be aware that a food parcel for more than 2 people will be very heavy and probably require more than one person to carry it.

At the food bank, you will be invited in for a (free) hot drink. Covid guidelines will be observed in line with current government policy or advice.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.



Here are some other organisations that may be able to help you;


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