Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a referral to the foodbank.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will make an online referral to the foodbank by issuing an e-voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Contact the referral agency.
They will discuss your situation and make a referral to the foodbank where appropriate. You will need to let them know of any dietary requirements you may have.
If you are in financial crisis and live in England or Wales, you can call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
2. Come to the foodbank to collect your food parcel after the referral has been made
These are our days and times of opening;
Monday – CLOSED
Tuesday – Living Water’s, Darnall, 13.00 – 15.00
Wednesday – Rock Christian Centre, Burngreave, 13.00 – 15.00
Thursday – Living Water’s, Darnall 13.00 – 15.00
Friday – Rock Christian Centre, Burngreave 13.00 – 15.00
Saturday, Sunday & Bank Holidays – CLOSED
(Referrers, please remember to give the client the voucher code, so that they can inform the food bank when they arrive at the centre.)
Please bring your own carrier bags or other means of carrying the food home. Be aware that a food parcel for more than 2 people will be very heavy and probably require more than one person to carry it.
At the food bank, you will be invited in for a (free) hot drink.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.
NEED MORE HELP?
Here are some other organisations that may be able to help you;
https://burngreave.foodbank.org.uk/need-more-help/