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Important changes to foodbank for referral agencies!

9th April 2020

REFERRALS TO BURNGREAVE FOODBANK AS FROM 15/04/2020

As from Wednesday 15th April 2020, Burngreave foodbank will be closing both it’s centres at (Burngreave and Darnall) and operating by delivering all food parcels directly to each client at their home address, until further notice.

We believe that in the current situation with the Coronavirus pandemic, this is the safest way of ensuring that we can still continue to get food to those who need it the most.

Deliveries will be made on Monday, Wednesday and Friday each week between the hours of 12.00 and 17:00

For more information about the deliveries and how they will work, please contact the foodbank; [email protected]

Referrals will need to be made by E-referral (see below). Once you have generated and completed a voucher online, you will only need to send us the voucher code.

 

E-referrals

To facilitate the operation of the deliveries we will be asking all referral agencies to move to our Electronic(E)-referral system. which allows you to generate and complete a voucher for each referral online and then send us the code by email.

Signing up to use the e-referral system is a relatively simple process but we do realise that many are working under extreme difficulties and with staff shortages at the moment and won’t have time to have to read through a lot of extra information right now.

To help you, two of our volunteers have kindly agreed to assist you with this in whatever way you would find most helpful, whether it is to send you the written information or to talk you through it via a phone call at your convenience. They can be contacted at;

[email protected]

 

If you have not yet signed up for e referrals please contact them at your earliest convenience so that this can be arranged as you will not be able to make a referral without it.

IMPORTANT – As from the week commencing 20/04/2020 ALL referrals to Burngreave Foodbank will need to be made by e-referral.

We will not be accepting referrals by email or red voucher after this date, until further notice.

If you are an agency manager it would greatly assist us if you could pass this information on to all your colleagues/staff.

 

 

We apologise that we appear to be giving you extra work at this difficult time, but wish to assure you that we strongly believe that the longer term benefits of the changes we are making will very much outweigh the temporary disadvantages for all of us. The e-referral system has already been in use for some time by many food banks across the country with great success. We hope that once you are familiar with it you will also find that is a big help to you in making referrals, particularly if you are currently working from home.

We also believe that delivering food parcels is the safest way of getting food to those most in need at the moment, protecting both our clients and volunteers as it enables us to practice social distancing most effectively. But we miss the face-to-face contact that we have always had with our clients and the opportunity to offer them a hot drink, listening ear and signposting services. As soon as it is safe to do so, we anticipate re-opening both our centres to enable us to continue doing that, and we will let you know when that happens.

Meanwhile, a big thank you for your patience and understanding – and for all the support that you are showing in partnering with us in this way.

 

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